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How can we help you?Have a question about a phone or a Nokia original accessory? Do you need assistance with your order? We are here to help.
Let us point you in the right direction. Some problems are best handled by contacting Nokia, while in other cases your operator or Service Provider might be in the best position to assist you.
Please select the subject of your inquiry:
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Contact Information: |
To place an order, call the Nokia Care Contact Center: Customer Support Telephone: 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours |
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Contact Information: |
For assistance with phone activation, please contact your Service Provider. |
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Contact Information: |
For assistance with adding minutes to pre-paid phones, please contact your Service Provider |
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Contact Information: |
For information about Accessories or Enhancements, please visit the Accessories page or contact the Nokia Care Contact Center directly: |
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Contact Information: |
For assistance with Billing Service plan, please contact your Service Provider. |
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Contact Information: |
To add settings to your phone, please visit our
Settings section.
If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Customer Support Telephone: 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours 9:00 AM - 7:00 PM EST Monday to Friday |
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Nokia Accessibility: |
For assistance with accessibility products, please visit our Nokia Accessibility web site. |
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The PUK code is an 8-digit code from your Service Provider used to change a disabled Personal Identification Number (PIN) code. The PUK code will be requested when an incorrect PIN is entered multiple times.
Please
contact your Service Provider for this PUK code.
If you have already contacted your Service Provider and the PUK code provided did not work, it will be necessary to obtain a new Subscriber Identity Module (SIM) Card from your Service Provider. The PUK code is used to protect your phone from unauthorized access and if multiple attempts at entering the PUK code occur, the SIM card will become inactive for your protection. |
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Contact Information: |
To determine product availability, please visit the Find and Compare section. If you would like to be notified when a new device will be available, please sign up for e-mail updates by clicking on the "Sign Up" option on the product page (if available). |
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Contact Information: |
For detailed repair instructions, please visit
Repair instructions and locations.
If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Customer Support Telephone 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours 9:00 AM - 7:00 PM EST Monday to Friday |
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Contact Information: |
You may check your repair status online or
please contact customer care:
Email us. We will promptly answer your question 7 days a week. Customer Support Telephone: 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours 9:00 AM - 7:00 PM EST Monday to Friday |
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Contact Information: |
For helpful troubleshooting information, please reference our on-line
Repair Troubleshooting Tool,
tutorials,
user guides, and
FAQs.
If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Customer Support Telephone: 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours 9:00 AM - 7:00 PM EST Monday to Friday |
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Contact Information: |
For assistance with setting up your voice mail, please contact your Service Provider. |
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Contact Information: |
If you should need assistance, please contact the Nokia Care Contact Center:
Email us. We will promptly answer your question 7 days a week. Customer Support Telephone: 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours 9:00 AM - 7:00 PM EST Monday to Friday |
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Contact Information: |
For assistance with Network Operator questions, please visit our Support for Network Operators website. |
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Contact Information: |
For assistance, please contact the Nokia Care Contact Center:
Email us. We will promptly answer your question 7 days a week. Customer Support Telephone: 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours 9:00 AM - 7:00 PM EST Monday to Friday |
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Contact Information: |
For assistance with choosing a device that best fits your needs/lifestyle, please visit the Compare phones page or contact the Nokia Care Contact Center directly: Customer Support Telephone: 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours 9:00 AM - 7:00 PM EST Monday to Friday |
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Contact Information: |
If you see the word "Locked" on the display of your Nokia phone, you may have activated the key guard feature. Press the button below "Unlock" then press the * (Asterisk) key, to unlock the key guard on your phone. The phone will display "Phone unlocked".
Some Nokia phones also have the phone lock feature available. If the phone lock was activated on your Nokia phone, your phone would prompt you to enter your PIN Code. The default PIN Code is 1234. If you do not know your PIN Code number, please contact your Service Provider or submit your phone so it may be inspected for repair. Repair instructions and locations. If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Customer Support Telephone: 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours 9:00 AM - 7:00 PM EST Monday to Friday |
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Contact Information: |
For helpful product information, please reference our on-line tutorials, user guides, and FAQs.
If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Customer Support Telephone: 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours 9:00 AM - 7:00 PM EST Monday to Friday |
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Contact Information: |
If you have forgotten your security code, or the security code is not working on your Nokia phone, please
try the following:
The factory default security code is 12345. The default PIN Code is 1234. If you entered a wrong code three or more consecutive times, the phone may switch to a "sleep mode" and not accept any entries for the next 15 minutes. Please power the phone off, then back on, and let it sit idle or untouched for 15 minutes, then try again. If your security code still does not work, contact your Service Provider or submit your phone so it may be inspected for repair. Repair instructions and locations. |
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Contact Information: |
For information and support for Nokia products in countries other than the U.S., please
visit our Global Contact Us web page.
This website, NokiaUSA, contains product and support information that is specific to customers located in the United States. Phones released and supported in the US are listed in the drop down menu. If your phone model is not listed, it may be that the phone is not yet available in the US (please visit our Compare Phones section). Or, your phone may be a non-US phone model and only available in other regions. If so, please visit our Global Website and select the country from which the phone was purchased for product information or assistance with your phone. |
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Contact Information: |
For assistance with products for business, please visit our Support for Business Products website. |
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Contact Information: |
If you continue to experience low signal strength, please contact your service provider for assistance. If they are unable to answer resolve this issue, please submit your phone so it may be inspected for repair. Repair instructions and locations. If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Customer Support Telephone: 1-888-22-NOKIA (1-888-226-6542) Customer Support Hours 9:00 AM - 7:00 PM EST Monday to Friday |
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Mac Support: |
For assistance with Mac Compatibility, please visit our Mac Support pages. |
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Maps |
For assistance with Nokia Maps and GPS, please visit our Maps page. |
Please note that Nokia Care Points are not available in all areas. Please visit Repair for your repair options.
