FAQ - Nokia 2760 support

Select Menu > Settings > Rest. factory sett. (or Reset device or Restore factory sett. or Rest. fact. sett.).

1. To reset only preference settings, but keep all personal data, such as contacts, messages and media file, select Restore settings only (or Restore sett. only or Settings only).
2. To reset all preference settings and delete all personal data, select Restore all (or All).

3. Enter the security code before the restore. If you have never changed your security code, then enter the default code 12345. If your phone still requests a security code or if you forget , please bring it to the nearest Nokia Care point for inspection.

Select Menu > Settings > Display (or Main display) > Font size.

You can set the keypad of your device to lock automatically after a preset time delay.

1. Select Menu > Settings > Phone (or Phone settings or Device) > Automatic keyguard > On or Off.
2. If you select On, Set delay: is displayed.
3. Enter the delay time (in mm:ss format), and select OK.

To lock the keys manually in the home screen, press the left selection key and *.

To unlock the keys, press the left selection key and *.

When keyguard is on, it may be possible to dial the emergency number programmed into your device.

Select Menu > Settings > Connectivity > Bluetooth and from the following options:

• Bluetooth > On or Off - to activate or deactivate the Bluetooth function. indicates that Bluetooth is activated. When activating Bluetooth technology for the first time, you are asked to give a name for the phone. Use a unique name that is easy for others to identify.
• My phone's visibility or My phone's name - to define how your phone is shown to other Bluetooth devices. If you are concerned about security, turn off the Bluetooth function, or set My phone's visibility to Hidden. Always accept only Bluetooth communication from others with whom you agree.
• Search audio enhanc. - to find compatible Bluetooth audio devices. Select the device that you want to connect to the phone.
• Active devices - to check which Bluetooth connection is currently active
• Paired devices - to find any Bluetooth device in range. Select New to list any Bluetooth device in range. Select a device and Pair. Enter an agreed Bluetooth passcode of the device (up to 16 characters) to associate (pair) the device to your phone. You must only give this passcode when you connect to the device for the first time. Your phone connects to the device, and you can start data transfer.

With Timed profiles you can set a time for a profile to expire. When you have selected a timed profile an icon in the standby mode will indicate that the profile is timed. When the timed profile expires, the phone will return to the previous profile.

Price information is available from your local authorized Nokia retailer.

To find the retailer nearest you, visit your local Nokia website and find Store finder.

If you have Nokia Suite installed on your computer, do the following:

1. Start Nokia Suite.
2. Select Tools > Add new device.
3. Follow the on-screen instructions.

For more detailed information about installing or using Nokia Suite, visit the support section of your local Nokia website.

To find information on how to connect and use your Nokia device with a Mac computer, go to http://europe.nokia.com/mac.

It’s easy – just use your phone’s software update application or Nokia Suite to download the update. The whole process should take less than ten minutes, depending on the speed of your connection. You can use:

• a Wi-Fi network that your phone is connected to

• your phone’s cellular data connection

• your PC’s internet connection, using Nokia Suite

If you use your phone’s cellular data connection to update the software, you may have to pay data charges. It’s usually faster and cheaper to use a Wi-Fi network or your PC’s internet connection.

Update via your phone:

For most devices, select Menu > Settings > Phone > Phone updates or  Menu > Applications > (Tools >) SW Update. If you don't find the software update application from these menu locations, check the correct one from the user guide.

Update via PC:

Connect your phone to the PC via an USB cable, and start Nokia Suite. Select Tools > Software updates and follow the on screen prompts.

For a complete list of devices that are compatible with Nokia PC Suite software visit: http://www.nokia.com/pcsuite. Click on Compatibility & Download and a list of all supported devices and full system requirements will appear.

If you forget or lose the lock or security code, try first the default lock code 12345. If it is not accepted, contact the nearest Nokia Care point to unlock your device. To find nearest location to you, go to your local Nokia website, and navigate to Support > Troubleshooting (or Repair & Recycle).

To fix the problem, try the following solutions:

• disconnect the USB cable and connect it again.
• If you use a USB hub, try connecting the phone directly to the computer.
  
• If you use a USB hub with an external power source, make sure that it has been switched on.
  
• Check the USB cable for problems and replace if necessary.
  
• If your phone asks you for the connection mode that you want to use, make sure that you select Nokia Suite(or PC Suite) on your phone.
• Disconnect the cable, restart the computer, and try again.
  
• Keep in mind that if you remove USB devices without using the Safely Remove Hardware tool in the Windows taskbar, connection problems may appear.

Also, if your connection suddenly stops working, you can try to repair it in the following way:

• Go to Add/Remove Programs in Control Panel (called Programs and Features in Microsoft Windows 7).
• Select Nokia Suite in the list of applications and click Change/Remove.
  
• In the dialog that appears, choose Repair.Nokia Suite then checks that all the needed files are intact and repairs any errors that were found.

Just like a computer, your Nokia phone uses software to run. By making sure you always have the latest version of this software, you get:

• performance improvements to things like battery life and applications
• new and improved functions
• the latest versions of Nokia applications and services
• bug fixes

Therefore it's recommended to regularly let your device check for updates by activating the so called "software update auto check" as below:

1. Start the software update application on your phone. For most devices, you will find this application under Menu > Settings > Phone > Phone updates or  Menu > Applications > (Tools >) SW Update. If you don't find the software update application from these menu locations, check the correct location from the user guide.
2. Select Options > Settings > Auto-Check for updates. With  that in place, your phone will automatically check in specified intervals if there's a new software available and prompt you to start the update. 

PIN (Personal Identification Number) codes:

• PIN code protects your SIM card against unauthorized use. It is asked when you insert the SIM card and boot up the device for the first time. It is 4 to 8 digits long and usually supplied with your SIM card. However, it is recommended to change the original PIN code to your own, the instruction on how to change the PIN code is provided in the user guide or Nokia Web site. 
• UPIN code is usually supplied with the USIM card. The USIM card is an enhanced version of the SIM card and is supported by UMTS mobile phones.
• PIN2 code is also 4 to 8 digits long and is supplied with some SIM cards, and is required to access certain services.
• If you enter any of the above PIN codes incorrectly three consecutive times, you need corresponding PUK codes to unlock them. Read more about PUK codes below.

PUK (Personal Unblocking Key) codes:

• PUK code is 8 digits long and is required to change a blocked PIN code.
• UPUK code is required to change a blocked UPIN code.
• PUK2 code is required to change a blocked PIN2 code.
• The PUK codes are also provided by your network operator.

Lock code / Security code / Password:

• These codes protect your phone from unauthorised use.
• The default lock code or security code supplied with the phone is 12345. The password is used with Nokia with Windows Phone devices, and there is no default for it. It is recommended to specify the code of your own. The instruction on how to change the code is provided in the user guide or Nokia Web site.
• Keep the new code in a safe place separate from your phone.
• If you get error notifications after entering the code too many times incorrectly, reboot the phone and wait for 15 minutes, then try again. If the problem persists, contact your local Nokia Care Point.

 Restriction code / Restriction password:

• The restriction code or restriction password may be required when using some network services, such as call restriction service. Note that not all network operators support such service.
• If your device display "Enter restriction code" when you insert a new SIM card, it means that your device has been locked to use a certain operator's network and it does not accept SIM cards from other operators.
• Contact your network operator for assistance.

Other PIN codes:

The module PIN is required to access the information in the security module of your SIM card.
The signing PIN may be required for the digital signature. 
 
Important! If you do not know or forget any of these codes, always contact your network operator.

If prompted, use OVI Suite (PC Suite) mode.

To see how to setup iSync to work with your Nokia device and to synchronize your Calendar and Contacts data, visit http://europe.nokia.com/support/product-support/isync. 

You can do this with Nokia Suite by following the steps below.

1. If you do not have Nokia Suite installed in your PC, download and install it from your local Nokia website (support section). 
2. Connect your phone to your PC via an USB cable and start Nokia  Suite
3. Select Tools > Software updates and follow the on screen prompts until your update is complete.

Note: Before updating, you may like to backup your phone's contents using Nokia Suite. These can be restored once the update is complete.

Use the following guidelines to increase your battery life time:

• Turn Bluetooth off when you do not need it.
• Specify that your Nokia phone does not scan, or scans less often, for available Wireless LAN (WLAN) networks in the backround when you do not need WLAN connections (to turn off scanning, disable Show WLAN availability in Wireless LAN settings). 
• If you have set Packet data connection to When available in connection settings, and there is no packet data coverage (GPRS), your Nokia phone periodically tries to establish a packet data connection. To prolong the operating time of your Nokia phone, select Packet data connection > When needed.
• The Maps application downloads new map information when you scroll to new areas on the map, which increases the demand on battery power. Prevent the automatic download of new maps.
• If the signal strength of the cellular network varies much in your area, your Nokia phone must scan for the available network repeatedly. This increases the demand on battery power.  If the Network mode is set to dual mode in the network settings, the Nokia phone searches for the UMTS network. To use only the GSM network, select Network mode > GSM. 
• The backlight of the display increases the demand on battery power. In the display settings, you can change the time-out after which the backlight is switched off, and adjust the light sensor that observes lighting conditions and adjusts the display brightness.
• Leaving applications running in the background increases the demand on battery power. Close application you do not use.
• Turn off vibrate function of your Nokia phone, using just the ring tone.
• Avoid using moving or animated pictures or videos for your Nokia phone's background.
• Turn off your Nokia phone whenever you do not plan to answer any calls, for example while you are sleeping.

• Make sure your phone is running the latest software. For downloads and assistance, go to your local Nokia website's support page.

If the battery loses the power fast even though there is no features consuming the power, the battery may be wearing out and you need to replace it with a new one. 

You can use your mobile device to connect a computer to the Internet. To do this, you need to have your mobile device connected to the computer via a USB cable or via Bluetooth.

To create an internet connection for the first time, do the following:

• You can find the latest available Nokia Suite from your local support site
• In the Nokia Suite Home view, click Tools -> Options -> Connect to Internet
• Depending on the device model you are using, the internet connection is created as follows:

The connection is created automatically or you need to select the operator to be used when creating an internet connection. From the list that shows the operators in your country, select your home operator (in other words the operator to whose network you have subscribed to). Then click OK.

Once you are connected to the internet, you can see detailed information about the connection in the left-hand area of Home. The following information is displayed:

• Operator or access point in use.
• Duration of the current internet connection.
• Amount of data transferred during the current internetconnection

Note:If you have a Nokia Suite view other than Home open, the device area indicates that you are connected to the internet.

Steps to connect your device and computer:
Connect your device to the computer by using a USB cable or Bluetooth wireless connection.If you are connecting via Bluetooth, Bluetooth modem drivers may need to be installed on your computer.

 Note: USB connection is much preferred  as USB is much stable.

Support software may also need to be installed on your mobile device. The support software is needed for keeping messages, contacts and bookmarks up to date on your device and computer. Accept the installation on your mobile device if the device asks for confirmation. The installation of Bluetooth modem drivers and support software depends on the device model you are using. If you cancel the installation or if the installation fails, it is later restarted automatically.

Nokia aims to have software updates available for every single phone and we share information about the latest software for different models on your local Nokia website (software update section in the support page). To find out if an update is available for you, just

• connect your phone to Nokia Suite and select Tools > Software updates
  or
• open the Software Update application on your phone. For most devices, you will find this application under Menu > Settings > Phone > Phone updates or Menu > Applications > (Tools >) SW Update. If you don't find the software update application from these locations, check the correct location from the user guide.

Update availability is influenced by many factors including existing Nokia device firmware version, country, and operator. It may be due to one of these variables, that there currently is no new firmware update available for your phone. For example if your mobile service provider hasn't approved the latest Nokia device firmware, it isn't available for that specific operator variant you are using but it can be available for a generic country version your friend is using.

New firmware may become available later, so it's best to setup your device in a way that it automatically informs you when a new software version is available. You can do this in the following way: