Get specific answers to technical questions on compatibility, connectivity, Bluetooth, and other troubleshooting topics.
- How do I access and manage the phone and SIM card security settings on my Nokia device?
- How do I access and change the enhancement settings on my Nokia device?
- How do I access and manage the wireless LAN settings on my Nokia device?
- How do I access and manage the positioning method settings on my Nokia device?
- How do I access and manage the call settings on my Nokia device?
- How can I reset the factory settings on my Nokia device?
- How do I access and manage the call forwarding (call divert) settings on my Nokia device?
- How do I access the access point name control service settings on my Nokia device?
- How do I access and change settings on my Nokia device?
- How do I access and manage the packet data settings on my Nokia device?
1. How do I access and manage the phone and SIM card security settings on my Nokia device?
To edit settings related to the security, press the Menu key, and select Tools > Settings > General > Security > Phone and SIM card.
Phone and SIM card
- PIN code request: When active, the code is requested each time the device is switched on. Deactivating the personal identification number (PIN) code request may not be allowed by some SIM cards.
- PIN code, PIN2 code, and Lock code: You can change the lock code, PIN code, and PIN2 code. These codes can only include the numbers from 0 to 9. If you forget any of these codes, contact your service provider. Avoid using access codes similar to the emergency numbers to prevent accidental dialing of the emergency number.
- Keypad autolock period: Select whether the keypad is locked when your device has been idle for a certain period of time.
- Phone autolock period: To avoid unauthorized use, you can
set a time-out after which the device automatically locks. A locked device cannot
be used until the correct lock code is entered. To turn off the autolock period,
select None. When the device is locked, calls may be possible
to the official emergency number programmed into your device.
Tip! To lock the device manually, press the the power key. A list of commands opens. Select Lock phone. - Lock keys if slide closed: Select whether the keypad is
locked when you close the 2-way slide.
Tip! To lock or unlock the keypad manually, press the left selection key, then the right selection key. - Lock if SIM card changed: You can set the device to ask for the lock code when an unknown SIM card is inserted into your device. The device maintains a list of SIM cards that are recognized as the owner?s cards.
- Closed user group: You can specify a group of people to whom you can call and who can call you (network service). When calls are limited to closed user groups, calls may be possible to the official emergency number programmed into your device.
- Confirm SIM services: You can set the device to display confirmation messages when you are using a SIM card service (network service).
Glossary of PIN and lock codes
If you forget any of these codes, contact your service provider.
- Personal identification number (PIN) code: This code protects your SIM card against unauthorized use. The PIN code (4 to 8 digits) is usually supplied with the SIM card. After three consecutive incorrect PIN code entries, the code is blocked, and you need the PUK code to unblock it.
- UPIN code: This code may be supplied with the USIM card. The USIM card is an enhanced version of the SIM card and is supported by UMTS mobile phones.
- PIN2 code: This code (4 to 8 digits) is supplied with some SIM cards, and is required to access some functions in your device.
- Lock code (also known as security code): This code (5
digits) can be used to lock the device to avoid unauthorized use. The
factory setting for the lock code is 12345. To avoid unauthorized
use of your device, change the lock code. Keep the new code secret and in a
safe place
separate from your device. If you forget the code, contact your service provider. - Personal unblocking key (PUK) code and PUK2 code: These codes (8 digits) are required to change a blocked PIN code or PIN2 code, respectively. If the codes are not supplied with the SIM card, contact the operator whose SIM card is in your device.
- UPUK code: This code (8 digits) is required to change a blocked UPIN code. If the code is not supplied with the USIM card, contact the operator whose USIM card is in your device.
2. How do I access and change the enhancement settings on my Nokia device?
To edit settings related to the enhancements for your device, press the
Menu key, and select Tools > Settings > General > Enhancements.
Enhancements
The available settings depend on the type of enhancement.
Select an enhancement and from the following:
- Default profile: Set the profile that you want activated each time you connect a certain compatible enhancement to your device.
- Automatic answer: Set if you want the device to answer an incoming call automatically after 5 seconds. If the ringing type is set to Beep once or Silent, automatic answer is disabled.
- Lights: Set whether lights remain on, or are switched off after the time-out. This setting is not available for all enhancements.
To change the settings for a TV-Out connection, select TV-Out and from the following:
- Default profile: Set the profile that you want activated each time you connect a Nokia Video Connectivity Cable to your device.
- TV screen size: Select the aspect ratio of the TV: Normal or Widescreen for widescreen TVs.
- TV system: Select the analog video signal system that is compatible with your TV.
- Flicker filter: To improve image quality on the screen of your TV, select On. The flicker filter may not diminish image flicker on all TV screens.
3.How do I access and manage the wireless LAN settings on my Nokia device?
To edit access point and other connection settings, press the Menu key, and select Tools > Settings > Connection > Wireless LAN.
- Show WLAN availability: Select whether the WLAN indicator is displayed when a wireless LAN is available.
- Scan for networks: If you set Show WLAN availability to Yes, select how often the device searches for available wireless LANs and updates the indicator.
To view advanced settings, select Options > Advanced settings. Changing wireless LAN advanced settings is not recommended.
4. How do I access and manage the positioning method settings on my Nokia device?
To access the security settings, press the Menu key, and select Tools > Settings > General > Positioning.
Positioning methods: Select the positioning methods used to
detect the location of your device: the internal GPS receiver of your device,
Bluetooth GPS to use a compatible external GPS receiver with Bluetooth
connectivity, and Network based to use information from the cellular
network (network service). The location information can be used by compatible applications
in your device.
5.How do I access and manage the call settings on my Nokia device?
To edit the call settings, press the Menu key, and select
Tools > Settings > Phone > Call.
Select from the following options:
- Send my caller ID: You can set your phone number to be displayed to (Yes) or hidden from (No) the person to whom you are calling, or the value may be set by your service provider when you make a subscription (Set by network) (network service).
- Call waiting: If you have activated call waiting (network service), the network notifies you of a new incoming call while you have a call in progress. Set the function on (Activate) or off (Cancel), or check whether the function is activated (Check status).
- Reject call with SMS: Select Yes to send a text message to a caller informing why you could not answer the call.
- Message text: Write a text to be sent in a text message when you reject a call.
- Image in video call: If video is not sent during a video call, you can select a still image to be displayed instead.
- Automatic redial: Select On, and your device makes a maximum of 10 attempts to connect the call after an unsuccessful call attempt. To stop automatic redialing, press the end key.
- Show call duration: Activate this setting if you want the length of a call to be displayed during the call.
- Speed dialling (dialing): Select On, and the numbers assigned to the speed dialing keys (2-9) can be dialed by pressing and holding the key.
- Anykey answer: Select On, and you can answer an incoming call by briefly pressing any keypad key, except the left selection key, right selection key, power key, and end key.
- Line in use: This setting (network service) is shown only
if the SIM card supports two subscriber numbers, that is, two phone lines. Select
which phone line you want to use for making calls and sending text messages.
Calls on both lines can be answered irrespective of the selected line. If you
select Line 2 and have not subscribed to this network service,
you will not be able to make calls. When line 2 is selected,
2 is shown in the standby mode.
Tip! To switch between the phone lines, press and hold # in the standby mode. - Line change: To prevent line selection (network service), select Disable if supported by your SIM card. To change this setting, you need the PIN2 code.
6. How can I reset the factory settings on my Nokia device?
To reset some of the settings to their original values, press the Menu
key, and select Tools > Settings > General > Factory settings.
To do this, you need the lock code. After resetting, the device may take a longer
time to power on. Documents and files are unaffected.
7.How do I access and manage the call forwarding (call divert) settings on my Nokia device?
Call divert (Call forwarding) allows you to divert (forward) your incoming calls to your voice mailbox or another phone number. For details, contact your service provider.
To edit the call divert (forwarding) settings, press the Menu key, and select Tools > Settings > Phone > Call divert (Call forwarding).
Select which calls you want to divert (forward) and the desired diverting (forwarding)
option. To divert (forward) voice calls when your number is busy or when you reject
incoming calls, select If busy. Set the option on (Activate)
or off (Cancel), or check whether the option is activated (Check
status).
Several diverting (forwarding) options can be active at the same time.
Call barring (restrictions) and call diverting (forwarding) cannot be active at
the same time.
8. How do I access the access point name control service settings on my Nokia device?
To edit access point and other connection settings, press the Menu key, and select Tools > Settings > Connection > Access point name control.
With Access point name control service, you can restrict packet
data connections and allow your device to use only certain packet data access points.
This setting is only available if your SIM card supports the access point control
service.
To set the control service on or off or to change the allowed access points, select
Options and the corresponding option. To change the options, you need your
PIN2 code. Contact your service provider for the code.
9. How do I access the access point name control service settings on my Nokia device?
To edit access point and other connection settings, press the Menu key, and select Tools > Settings > Connection > Access point name control.
With Access point name control service, you can restrict packet
data connections and allow your device to use only certain packet data access points.
This setting is only available if your SIM card supports the access point control
service.
To set the control service on or off or to change the allowed access points, select
Options and the corresponding option. To change the options, you need your
PIN2 code. Contact your service provider for the code.
10. How do I access and manage the packet data settings on my Nokia device?
To edit access point and other connection settings, press the Menu key, and select Tools > Settings > Connection > Packet data.
The packet data settings affect all access points using a packet data connection.
- Packet data connection: If you select When available and you are in a network that supports packet data, the device registers to the packet data network. Starting an active packet data connection (for example, to send and receive e-mail) is quicker. If there is no packet data coverage, the device periodically tries to establish a packet data connection. If you select When needed, the device uses a packet data connection only if you start an application or action that needs it.
- Access point: The access point name is needed to use your device as a packet data modem to your computer.
- High speed packet access: Enable or disable the use of HSDPA (network service) in UMTS networks.