Please note that the repair instructions outlined below are applicable to Canadian consumers only.

1. Your phone's serial number (also called an ESN or IMEI number) is located on the back of your phone under the battery. Copy this number and save it for your records. You will need this number to track the status of your repair order.

2. Include a short note describing the issue. Be sure to include your full name, return address, service provider name, and mobile phone number. Please also include an e-mail address and/or fax number where you can be contacted.

3. Include a copy of your proof of purchase so we may verify your warranty. The proof of purchase is the receipt from your purchase of the phone.

4. Some repairs may result in your personal data being erased from memory. This may include Contacts, downloaded ringing tones and graphics, Java applications and anything else you may have added to the phone. Please make a copy of your information before you send the phone. If your phone uses a SIM or MultiMedia card, please remove them and keep for use when your phone is returned.

5. Pack your phone securely in a box or padded envelope and ship the phone, prepaid, in a manner that provides a tracking number to the address you received above after inputting your model number.

6. If your phone is out of warranty (for instance, due to age or physical or liquid damage), please contact the Nokia Authorized Service Centre at 1-800-668-5649 ext. 1243 prior to shipping in your unit. To validate if your product is still under manufacturer's warranty by date, please check this on-line by inputting your serial number (IMEI/ESN) under the "Warranty" page on www.nokia.ca . There is a charge and approval required prior to generating an estimate for repair. For further information on "Out of Warranty Processing" please contact the Nokia Authorized Service Centre.

7. Turnaround time for in-warranty repairs is approximately 5-7 business days.

REPAIR FORMS Ship to: Attn: Nokia Service Receiving 213 Harry Walker Pkwy S. Newmarket, Ontario L3Y 8T3