Repair and recycle

The instructions below are applicable to Canadian consumers only.

Validate Your Warranty: Visit the online Warranty Verification section to determine if your device is within the warranty period.

KEEPING your DATA (contacts, ring tones, applications, etc.)

• To protect your privacy, all personal data and user installed applications will be erased from your device during the repair process.
• Prior to sending your device in for repair, you MUST back up your personal data including contacts, pictures, downloaded ringing tones and graphics, games and anything else you may have added to the device.

Getting your repair done

• Complete the repair form and include with your device.
• Make a copy of the form for your records and for reference when tracking your repair.
• Include a copy of your proof of purchase/sales receipt (if available) so we may verify your warranty.
• Do NOT include battery, charger, back cover, headset, car kit or other accessories unless related to your specific issue.
• If your device uses a SIM (Smart Chip) Memory Card (MiniSD, MicroSD, Reduced Size Memory Card or Multimedia Memory Card), please remove them and keep for use when your device is returned.
• Pack your device securely in a box or padded envelope and include your return address on the outside of the package. Ship the device, prepaid, to the following address:
  

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  Nokia Authorized Service Center
  Attn: Nokia Service Receiving
  213 Harry Walker Pkwy S.
  Newmarket, Ontario L3Y 8T3
  

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• Ship your device via a method that provides a tracking # and requires a signature upon delivery. (If a Nokia representative does not sign accepting receipt of a package, Nokia does not accept any liability for lost product. We also recommend that you insure your package as Nokia is not responsible for loss or repairing damage that occurs during shipment.)

DIFFICULTY with your warranty status?

• Unable to pull your warranty status? Warranty status does not correspond with your records? Then, be sure to include a copy of your proof of purchase (sales receipt) from an Authorized reseller, so we may verify your device warranty. This warranty is applicable only to products bought through Nokia Products Ltd.in Ajax, Ontario, Canada.

NOT covered by Warranty

• Liquid and physical damage are not covered by the warranty.
• If the liquid damage indicator dot located under the battery is red or pink, the phone may have been exposed to either direct liquid contact or high humidity levels that are not covered by warranty (some potential causes of liquid damage: reaching for phone with wet hands or in rain, repeated exposure to high humidity as in bathroom or indoor swimming pool area.) Please note that the Technician may still determine that there is liquid damage even if the indicator is not pink/red.
• If your phone is out of warranty (for instance, due to age or physical or liquid damage), please contact the Nokia Authorized Service Centre at 1-800-668-5649 ext. 1243 prior to shipping in your unit. There is a charge and approval required prior to generating an estimate for repair. For further information on "Out of Warranty Processing" please contact the Nokia Authorized Service Centre.

TRACKING your repair

• You need your device’s serial number (IMEI) to track the status of your repair
• You may check the status of your repair at www.nokia.ca/repairstatus
• Turnaround time for in-warranty repairs is approximately 5-7 business days.

Note: Repaired product may consist of refurbished equipment that contains used components, some of which have been reprocessed. The used components comply with product performance and reliability specifications.

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